Help & Support

Here you’ll find answers to the most common questions about Surprisely. More answers are in the FAQ on the home page.

Saving and sharing ideas

Surprisely doesn’t appear in the share sheet

In the share sheet, tap “More” at the far right of the row of apps. There you can add Surprisely to your favourites via “Edit”. Also open Surprisely once after installing it, before you share for the first time.

The picture or price is missing

Surprisely takes whatever the website or app provides when you share. Not every page passes on a price or picture. You can add both to the idea yourself at any time.

iCloud and sync

My data doesn’t show up on another device

In the app’s settings, a card shows whether iCloud is connected and when the last sync happened. Check that you’re signed in with the same Apple Account on all devices, that you’re online and that your iCloud storage isn’t full. If you turned on iCloud later, syncing starts the next time you open Surprisely.

Shared lists

Members join a list via your invitation link. They need an iPhone with Surprisely and an iCloud account. New wishes and reservations appear for the others once their app is opened again and has synced.

Reminders

If reminders don’t arrive, check in iOS Settings under “Notifications” › “Surprisely” that notifications are allowed. In the app’s settings, the “Occasions” switch under “Reminders” must be on. You can also set how far in advance you’re reminded there.

Premium and subscription

Restore purchases

If you’ve already bought Premium, for example on another device, tap “Restore Purchases” in the “Premium” section of the app’s settings. You need to be signed in with the Apple Account you bought it with.

Manage or cancel your subscription

With an active subscription, you’ll find “Manage Subscription” in the app’s settings. Alternatively, open iOS Settings, tap your name at the top and then “Subscriptions”. Cancel at least 24 hours before the end of the period so the subscription doesn’t renew.

Refunds

Purchases on the App Store are handled by Apple. You can request a refund at reportaproblem.apple.com. We can’t issue refunds ourselves.

Your data

Your ideas, friends and lists are stored on your iPhone and in your own iCloud storage. In the app’s settings › “Privacy” › “Export Data” you get all your data as a file. Deleting the app deletes the data on your iPhone. To remove the data in iCloud, go to iOS Settings › your name › “iCloud” › “Manage Storage”. More details are in the privacy policy.